FAQs
Frequently Asked Questions (FAQs)
Welcome to the gutstourstore FAQ section! Below you’ll find answers to some of the most common questions. If you need further assistance, please don’t hesitate to contact us at service@gutstourstore.com.
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, and American Express.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placement. Please contact us at service@gutstourstore.com as soon as possible to make changes.
Q: Is my payment information secure?
A: Yes, we use advanced encryption and secure payment gateways to ensure your information is protected.
2. Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, free shipping is available for orders over $79.90 to more than 200 countries worldwide.
Q: How long will it take to receive my order?
A: Estimated delivery times vary by region. Most orders arrive within 9–25 business days. You’ll receive a tracking number within 1–3 business days after processing.
Q: What should I do if my package hasn’t arrived?
A: If your package is delayed, please contact us at service@gutstourstore.com with your order details, and we’ll assist you.
3. Returns and Refunds
Q: What is your return policy?
A: We offer returns within 30 days of purchase for items in their original condition. For more details, visit our Return Policy.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Q: How long does it take to process a refund?
A: Refunds are issued to the original payment method within 5–15 business days after the return is received and inspected.
4. Product Information
Q: How can I find the right size?
A: Refer to our detailed size chart available on each product page. If you need further assistance, feel free to contact us.
Q: Do you offer customizations?
A: Yes, certain items offer customization options. Look for details on the product page or contact us for special requests.
5. Other Questions
Q: How can I contact customer service?
A: You can reach us via email at service@gutstourstore.com. We aim to respond within 24–48 hours.
Q: Do you restock sold-out items?
A: Restocking depends on the product. Sign up for notifications on the product page to get updates on availability.
If you have any additional questions, feel free to reach out to us at service@gutstourstore.com. We’re here to help!