Refund Policy

Order Cancellation and Modifications

At gutstourstore, we understand that plans can change, and we aim to provide a seamless cancellation and modification process.

Cancellation Policy

• Before Shipment:
  You may cancel your order anytime before it is shipped by contacting us promptly.

• After Payment:
  If your order has already been paid for, please contact us within 12 hours of placing the order to request cancellation or modification. Once the packaging and shipping process begins, cancellations cannot be accommodated.

Cancellation Fee

A fee of 6.9% plus $1 will be deducted from all refunds for order cancellations. This covers the charges incurred by payment gateways and processing costs.

Refund Policy

We are committed to your satisfaction and offer refunds under the following conditions:

Eligibility for Refunds

1. Late Delivery:
   Your order does not arrive within the guaranteed timeframe of 45 business days (excluding a 2-5 day processing period).

2. Incorrect or Damaged Items:
   You receive the wrong product or your item arrives damaged.

How to Request a Refund

To process a refund, please provide the following:

• Unpacking photos or videos showing the issue.
• Your order number and name.

Refund requests are typically processed within 24 hours on weekdays.

Return Policy

We accept returns for eligible products under the conditions outlined below:

Eligibility for Returns

• Timeframe:
  Returns must be initiated within 30 days of purchase or 14 days after the product is delivered.

• Condition:
  Items must be unused, undamaged, and returned in their original packaging with all tags and accessories intact.

• Prepaid Returns:
  All return shipments must be prepaid by the customer unless the return is due to defective or incorrect items.

Conditions for Preference-Based Returns

If returning an item due to personal preference (e.g., size, color), the following terms apply:

• Customers are responsible for return shipping costs and the original shipping fee.
• Ensure the product remains unused and in resaleable condition.

Items Excluded from Refunds or Returns

Refunds or returns are not available for:

1. Delivery Issues Caused by Customer:
   Orders that failed to arrive due to incorrect addresses provided by the customer.

2. Exceptional Circumstances:
   Delays caused by customs clearance, natural disasters, or other factors beyond gutstourstore‘s control.

3. Specific Product Categories:

   • Items such as Shoes, Hoodies, T-Shirts, and Sweatshirts where an incorrect size was selected, contrary to our provided size chart.
   • Electronic Products are non-returnable and non-refundable.

4. Lost or Stolen Packages:
   Confirmed deliveries that are reported as lost or stolen.

Return Process

How to Initiate a Return

1. Email service@gutstourstore.com with your order number, reason for return, and relevant photos if applicable.
2. Wait for our return authorization and instructions before shipping the item.
3. Use a secure and trackable shipping method to return the item.

Inspection and Refund Processing

• Upon receiving your return, we will inspect the item to confirm eligibility.
• Refunds are issued to the original payment method. Depending on your payment provider, it may take 3-15 business days for the refunded amount to appear in your account.

Exchanges for Defective or Incorrect Items

If your item arrives damaged or is incorrect, we will:

• Cover the return shipping costs.
• Ship a replacement product once the return is verified.

To arrange an exchange, please contact us with unpacking photos/videos, your order number, and a description of the issue.

Important Notes

• Tracking Information:
  Please retain your return shipping receipt and tracking information until your refund is confirmed.
• Contact Us:
  For any issues, questions, or clarifications, email us at service@gutstourstore.com.

Thank you for choosing gutstourstore. We appreciate your trust and strive to deliver the best shopping experience.