Shipping policy
Shipping Policy
At gutstourstore, we aim to provide reliable and efficient shipping services for customers around the world. Please review the details of our shipping policy below to better understand our processes and offerings.
Shipping Destinations
We are proud to ship to the United States and over 200 countries worldwide.
Shipping Costs and Delivery Times
United States
| Order Amount | Shipping Costs | Method | Estimated Delivery | Processing Time |
|---|---|---|---|---|
| $0.00–$79.89 | $9.90 | Postal Shipping | 9–25 business days | 1–2 business days |
| $79.90 and above | Free | Postal Shipping | 9–25 business days | 1–2 business days |
International Orders
| Order Amount | Shipping Costs | Method | Estimated Delivery | Processing Time |
|---|---|---|---|---|
| $0.00–$79.89 | $12.90 | Postal Shipping | 9–25 business days | 1–2 business days |
| $79.90 and above | Free | Postal Shipping | 9–25 business days | 1–2 business days |
Order Processing
- Orders are processed within 1–2 business days.
- Once processed, your order will be shipped via the chosen shipping method.
Order Tracking
After your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number to monitor the delivery status of your package online.
Duty Payment
-
All orders are shipped duty-paid to all parts of the world. If you receive an import duty bill, send it to us, and we will cover the cost.
Lost or Stolen Packages
We are committed to ensuring your order arrives safely. If your package is lost or stolen, please contact us at service@gutstourstore.com immediately.
- We will work with the carrier to investigate the issue.
- For confirmed cases of loss, a replacement or refund may be offered.
Changing Your Shipping Address
- If you need to update your shipping address, notify us within 12 hours of placing your order.
- After this timeframe, we may not be able to make adjustments as orders are processed quickly.
Returns and Exchanges
For information on returning or exchanging items, please review our Return Policy.
Customer Support
If you have any questions or concerns about your order, feel free to reach out to our friendly customer service team at service@gutstourstore.com. We’re here to help!
Thank you for choosing gutstourstore. We appreciate your trust and look forward to delivering a seamless shopping experience!